Contact us

Please understand that DJ Shadow can not personally respond to each and every email due to the volume that we receive.

General Inquiries:

djshadowinfo@mainfactor.com

DJ Shadow Merchandise / Store Customer Service:
If you have any questions regarding your order, please consult our customer care center. If you still need help after consulting our help center, you can contact our customer care team by submitting a request ticket here.

When sending us a support request, please include your full name, order number, and any other relevant information to your question. This helps our customer care team answer your request as quickly as possible. 

615 Chestnut St #39801 Philadelphia PA, 19106

djshadow@mainfactor.com

(415)-322-0697

Customer Care Hours: Sun-Fri 9:00 am - 6:00 pm EST

Response times are 1-2 business days.